Frequently asked questions
Quick answers about buying, installing and looking after Smart Home Products. Can't see your question? Contact us.
Buying our products
Does Smart Home Products sell direct to the public?
No. Our products are sold at Bunnings Warehouse, in store and online. Every product on this site links to its Bunnings page, and you can find your nearest Bunnings to see the range in person.
Are the prices on this website up to date?
We check the Bunnings price of every product each day and show when it was last updated. The price at Bunnings is the one you pay.
What does "special order" mean?
Special order products aren't kept on the shelf at every store, but your local Bunnings can order them in for you. Ask at the store's special orders desk.
Can I add products to a list and buy them later?
Yes. Choose "Add to my list" on any product, then open My list and check out at Bunnings in one go when you're ready.
Installation, warranty & contact
Where can I find installation instructions?
Installation guides, data sheets and how-to videos are on each product's page, under Resources & downloads. Our ideas & guides cover measuring and installing too.
How do I make a warranty claim?
Start a claim on our warranty page. It takes about 5 minutes: have your receipt and a few photos of the problem ready.
When can I contact you?
Our customer service team is available Monday to Friday, 8:30am to 4:30pm (Melbourne time). See contact us for the best way to reach the right people.
Blinds
Can I get a longer or shorter chain on my roller blind?
The chain can be shortened: contact us and we'll explain how. Replacement chain kits (10m plastic and 12m metal) are also available at Bunnings.
Is there a joiner to connect two roller blinds?
No, our roller blinds can't be joined together.
Can the outdoor shade cloth roll-up and retractable blinds be made to a custom size?
No. They come in set widths from 1.2m to 2.4m, all with a 2.1m drop.
How do I work out which bistro blinds I need?
Use our bistro blind visualiser to design your outdoor area in 3D and get a list of the blinds and fittings it needs.
Still have a question?
Questions about stock, orders or returns are best answered by your local Bunnings store. For anything else, we're happy to help.